Privacy Policy

Last updated: 14 September 2026

Welcome to StarkBet (“Starkbet Casino”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, create an account, make deposits and withdrawals, or use any services provided by us for players in India.

By using our services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as explained below. If you do not agree with any part of this policy, you should stop using our website and services.

Contact Details

If you have any questions about this Privacy Policy, your personal data, or your rights, you may contact us at:

Email: [email protected]

We will make reasonable efforts to respond to your query or request within a fair time.

Scope of this Privacy Policy

This Privacy Policy applies to:

The StarkBet website for Indian players
The Android application and mobile web version used by Indian players
All casino, crash games, live casino, instant win and table game services provided under the StarkBet brand

This policy does not apply to third-party websites, apps, payment services, or game providers that you may access through our site. Those services have their own privacy policies. We recommend that you read them carefully before sharing any personal information with such third parties.

Legal Basis for Processing Your Data

We process your personal data on the following legal grounds, as applicable:

To perform a contract: To provide you with a player account, process your deposits and withdrawals, give you access to games, promotions, and support.
To comply with legal obligations: To meet legal duties related to anti-money laundering (AML), responsible gambling, age verification, fraud prevention, tax, and reporting duties.
Legitimate interests: To improve our services, prevent abuse, secure our systems, and manage our relationship with you in a fair and safe manner.
Your consent: To send you marketing messages by email, SMS, or push notifications where required by law, and for certain optional cookies or tracking tools.

Data We Collect

We collect different types of data depending on how you use StarkBet. This may include:

1. Account and Identity Data

When you create or manage a StarkBet account, we may collect:

Full name
Date of birth and confirmation that you are at least 18 years old
Residential address and country
Email address and phone number
Username and password
Preferred language and currency (INR)

2. KYC and Verification Data

To comply with legal requirements and protect Starkbet Casino and our players, we may request:

Copies of identity documents (for example: PAN card, Aadhaar card, passport, driving licence)
Proof of address (for example: utility bill, bank statement)
Proof of payment source (for example: screenshot or statement of UPI, PhonePe, Paytm, Google Pay, bank, or crypto wallet)
Any other documentation needed under AML and responsible gambling rules

3. Financial and Transaction Data

For deposits, withdrawals, and bonus use we may collect:

Payment method details (UPI, PhonePe, Paytm, Google Pay, iCashOne, Bitcoin, Litecoin, Ethereum, Tether and similar methods)
Deposit and withdrawal amounts, dates, and status
Currency and exchange rate information, where relevant
Bonuses used, wagering progress, and cashback received

We do not store full payment instrument information where it is processed by secure third-party payment providers, but we may receive transaction references and masked details to verify payments.

4. Gameplay and Usage Data

During your activity on StarkBet, we may collect:

Games played (for example: online slots, crash games such as Aviator, JetX or Chicken Road, live casino, table games, instant win games)
Time and duration of your sessions
Bets placed, wins, losses, and bonus play
Participation in promotions, tournaments, VIP and loyalty programs
Responsible gambling tools used (limits, self-exclusion requests)

5. Device and Technical Data

When you access our website or apps, we may collect technical details, such as:

IP address
Device type and model (Android, iOS, desktop, laptop)
Operating system and version
Browser type and version
Screen resolution, language, time zone
Log files, errors, performance data and connection information

6. Cookies and Tracking Data

We use cookies and similar tracking technologies to collect:

Information about pages you visit, time spent on pages, and links you click
Referring URLs and campaign sources
Preferences such as language, remembering your login, or your last-used games

For more information, please see the “Cookies and Tracking Technologies” section below.

7. Communication Data

When you contact us or we contact you, we may process:

Customer support chats, emails, and call records
Complaints, requests, and feedback
Marketing preferences and subscription settings

How We Use Your Data

We use your personal data for legitimate and clear purposes connected to the running of StarkBet and to give you a safe and fair gaming service. This includes:

1. Account Creation and Management

Registering and verifying your player account
Allowing you to log in on web and mobile
Maintaining your account profile and settings
Managing responsible gambling tools and requests

2. Providing Gaming and Payment Services

Allowing you to access StarkBet games and features
Processing deposits, withdrawals and transfers
Applying bonuses and promotions, such as welcome bonus, Live Bonus, crash offers, daily giveaways and VIP rewards
Tracking wagering requirements and bonus validity

3. Legal, Regulatory and Security Purposes

Verifying your age and identity (KYC)
Complying with AML, fraud, and risk control rules
Preventing chargebacks, abuse or misuse of bonuses, and suspicious behaviour
Cooperating with lawful requests from regulators or authorities, where required

4. Customer Support

Answering questions and handling complaints
Helping you with verification, payments and technical issues
Improving our service based on your feedback

5. Marketing and Personalisation

Sending service messages about your account, payments, security alerts, and changes to our terms and policies
Sending marketing messages regarding bonuses, tournaments, VIP offers or game launches, where allowed by law and your preferences
Showing personalised content or recommendations based on your activity, subject to applicable consent rules

6. Analytics and Service Improvement

Measuring performance of our website, apps, and marketing campaigns
Improving design, user experience, and game selection
Testing new features and monitoring technical performance

Cookies and Tracking Technologies

Cookies are small text files that are stored on your device when you visit our site. We use cookies and similar technologies to:

Remember your login, language preferences, and basic settings
Keep your session active as you move between pages and games
Collect statistics on usage and performance
Support security and fraud prevention
Deliver or measure marketing campaigns, where permitted

You can manage cookies through your browser settings, and you may have options to block or delete them. However, if you disable certain cookies, some features of StarkBet may not work correctly, and your user experience may be affected.

We do not sell your personal data. We may share your data with trusted parties where needed for the purposes in this Privacy Policy, such as:

1. Group Companies and Service Providers

Technical service providers that host our servers, platforms and databases
Game providers (for example: NetEnt, Evolution, Play'n GO, BGaming, Spribe, SmartSoft, InOut Games, Galaxsys, Three Oaks and others) for the delivery of games and correct gameplay
Payment processors and gateways handling UPI, PhonePe, Paytm, Google Pay, iCashOne and cryptocurrencies like Bitcoin, Litecoin, Ethereum, Tether
Identity verification and AML partners helping us complete KYC checks
Analytics, anti-fraud and security solution providers
Marketing and communication platforms, subject to your preferences

2. Legal and Regulatory Recipients

Regulatory bodies or government agencies where required by law
Law enforcement bodies where we are legally bound to assist
Courts, legal advisers, or auditors where reasonably necessary to protect our rights or handle disputes

3. Business Changes

In case of a merger, sale, reorganisation or transfer of assets, your data may be shared with the relevant parties, under strict safeguards and in line with applicable law.

International Transfers

Some of our servers, group companies, service providers, or partners may be located outside your country. This can include transfers of your data to other jurisdictions for hosting, processing or support.

In such cases, we take steps to ensure that your data remains protected as required by applicable data protection laws. These steps may include contractual safeguards, secure transfer mechanisms, and internal policies for confidentiality and security.

Data Retention

We keep your personal data for as long as needed for the purposes described in this Privacy Policy and to comply with legal and regulatory rules. This includes:

Keeping account, transaction and KYC data for a certain number of years after account closure, as required by AML and financial record laws
Retaining responsible gambling, complaint and dispute data for a reasonable time to handle and document such matters
Keeping technical logs for security and fraud monitoring based on our risk and compliance duties

When data is no longer required, we will delete it or anonymise it, so that it can no longer be linked to you.

Data Security

We use technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure. These measures may include:

Encryption of data in transit and at rest, where suitable
Secure storage of sensitive documents and transaction data
Access controls restricted to authorised staff based on role
Use of firewalls, secure servers and regular security checks
Internal procedures for handling data and responding to incidents

No method of transmission or electronic storage is fully risk-free. However, we aim to keep your data safe using industry-accepted practices and by working with reliable partners.

Your Rights

Depending on applicable law and subject to certain conditions, you may have the following rights over your personal data:

Right of access: To request a copy of the personal data we hold about you.
Right to rectification: To ask us to correct inaccurate or incomplete data.
Right to erasure: To request deletion of your data where there is no lawful reason to keep it, subject to legal obligations.
Right to restriction: To request that we restrict processing of your data in certain circumstances.
Right to object: To object to certain processing based on legitimate interests or direct marketing.
Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time, without affecting earlier lawful processing.
Right to data portability: Where allowed by law, to request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before acting on your request. Some rights may be limited in certain cases, for example where we are legally required to keep particular records.

Marketing Communications

We may send you marketing messages about StarkBet bonuses, promotions, tournaments, VIP offers and new features, where permitted by law and subject to your preferences.

You can manage or stop such messages at any time by:

Using the unsubscribe link provided in marketing emails
Changing your marketing settings in your StarkBet account, where available
Contacting us at our support email and asking to update your preferences

Service-related messages, such as payment notices, security alerts, or important updates, are essential and will still be sent even if you opt out of marketing, as they are necessary to run your account.

Responsible Gambling and Sensitive Data

We support responsible gambling and may collect certain information to help protect our players. This can include data about self-exclusion, session limits, deposit limits, or communication about gambling-related concerns.

This information may be treated with extra care, as it can be sensitive. We use it only for:

Protecting vulnerable players
Meeting regulatory and legal requirements
Improving our responsible gambling tools and policies

Children and Minors

StarkBet services are strictly restricted to persons who are at least 18 years old or higher where required by law. We do not knowingly collect personal data from minors.

If we discover that a minor has created an account or used our services, we will:

Close the account
Void winnings where required by law and our terms
Remove any data that does not need to be kept for legal reasons

If you believe that a minor has used StarkBet, please contact us at our support email without delay.

Third-Party Links

Our site may contain links to third-party websites, apps, or services such as payment providers, game studios, marketing partners or social media platforms. We do not control these external sites and are not responsible for their privacy practices.

We suggest that you read the privacy policies of those third parties before sharing any personal information with them.

Your Account Security

While we take care to protect your data, you also play an important role. To keep your StarkBet account safe, we recommend that you:

Use a strong and unique password for your account
Do not share your login details with anyone
Log out after each session, especially on shared or public devices
Inform us immediately if you notice any suspicious activity on your account

We will never ask you for your password by email, chat, or phone. If you receive any suspicious message claiming to be from StarkBet, please contact us directly using our official email address.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulatory guidance, or our services.

When we make significant changes, we will:

Update the “Last updated” date at the top of this page
Publish the revised policy on our website
Where required, inform you by email or on-site notifications

We encourage you to review this page regularly so that you remain aware of how we handle your personal data.

How to Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or how we handle your data, please reach us at: